Orfeo Helpdesk
The Orfeo 1st line support provides a helpdesk that provides specialist support in 4 fields:
- Administration
- Library sciences
- ICT
- Law
Irrespective of your needs, the helpdesk can be reached through a unique interface: openaccess@belspo.be
The 1st line support:
- Assists institutional OA Contact Persons in handling practical questions from internal consumers
- Assists institutional OA Contact Persons in handling practical questions from encoders
- Assists institutional OA Contact Persons in handling policy questions
- Handles individual requests for exceptions to policy rules
- Handles technical issues you may encounter and will escalate them to 2nd line support if needed.