The Orfeo 1st line support provides a helpdesk that provides specialist support in 4 fields:

  • Administration
  • Library sciences
  • ICT
  • Law

Irrespective of your needs, the helpdesk can be reached through a unique interface: openaccess@belspo.be

The 1st line support:

  • Assists institutional OA Contact Persons in handling practical questions from internal consumers
  • Assists institutional OA Contact Persons in handling practical questions from encoders
  • Assists institutional OA Contact Persons in handling policy questions
  • Handles individual requests for exceptions to policy rules
  • Handles technical issues you may encounter and will escalate them to 2nd line support if needed.