BESOCIAL: Analysis of user requirements (Task 2.2)
Media and communications
MetadataShow full item record
This report describes the results of the BESOCIAL Task 2.2, titled ‘Analysis of user requirements’. The goal of this task is to gain insights in the needs and requirements of a broad range of stakeholders (researchers, cultural heritage professionals, publishers, policy-makers and other potential end users) when using a social media archive. These insights will be taken into account when designing (access to) the social media archive itself. This task also wants to understand how specific user requirements of potential social media archive users might influence adoption and usage of such archives. Meeting these requirements and sociotechnical needs is not an easy task; already in 2000 a persistent ‘sociotechnical gap’ between users’ or researchers’ requirements and the functionalities or affordances of available interfaces and (technological) infrastructures has been identified (Ackerman, 2000). Research for this task encompassed three phases. After an initial desk research phase (i), we decided to use qualitative semi-structured interviews (ii) with potential end users of social media archives to gain insights in the needs and requirements of a broad range of stakeholders. Insights and take-aways from these semi-structured interviews were then validated in a pre-conference workshop (iii) of the 2021 RESAW conference.